Welcome to Athletes Hub, where your satisfaction is our top priority. We aim to ensure a hassle-free experience with every purchase through our Returns and Refunds Policy. Here's how it works:
Initiating a Return: To begin the return process, ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.
Refund Process: Upon receiving and inspecting the return, we promptly transfer the refund to the original payment method. Please allow 5-7 business days for processing. To expedite, provide visual evidence like photos or videos showing defects or damage.
Steps to Initiate a Refund:
- Contact our customer service team at sales@athleteshub.co.uk.
- Provide the reason for return along with your order number.
- Await instructions on the return shipping address.
- Upon receipt and verification (typically within 72 hours), you'll receive a confirmation email.
- Refunds, if applicable, will be processed within 7 days. Note that your bank or credit card company may require additional processing time.
Scenarios and Coverage:
- Customer Dissatisfaction: Return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
- Defective Product: Provide a clear picture of the defect. We'll arrange a return label and issue a full refund upon inspection.
- Damaged Package: Document damage with photos and contact us immediately. We'll collaborate with the carrier for resolution.
- Incorrect Product or Size: Contact us for instructions. We'll provide a return label and dispatch the correct product or issue a refund upon return.
- Non Arrival of Product: Contact us if past the expected delivery date. We'll address and refund if necessary.
- Cancellation Policy: Contact us to cancel without any costs.
For inquiries or concerns, reach out to our dedicated customer service team at sales@athleteshub.co.uk.
Thank you for choosing Athletes Hub. We value your trust and eagerly anticipate providing exceptional service!